Abraham Lincoln vs the Radical Republicans Essay - 2594 Words

How did Lincolns successful attempts to merge clashing personalities within his political cabinet lead to both the abolition of slavery and victory of the Civil War and how did it contrast with the principles of Radical Republicans? Table of Contents: INTRODUCTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 HISTORICAL CONTEXT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 LINCOLN: GRADUAL EMANCIPATOR†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦......†¦.6 RADICAL REPUBLICANS: SWIFT EMANCIPATORS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦9 CONCLUSION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. WORKS CITED†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Introduction Abraham Lincoln is known as the President who helped to free the slaves, lead the Union to victory over the confederates in the American Civil War, preserve the†¦show more content†¦Before the Declaration of Independence that we know today was enforced, several revisions to the document were made. One of the causes of these revisions that eventually was absent from the Declaration of Independence was the mention of the abolition of slavery. Politicians of the time period debated this key issue, as politicians differed between whether slavery should continue to exist in the nation. The Declaration promised life, liberty and property to all those who lived in the United States, however politicians knew that plantations and the agriculture business would not thrive without a source of cheap labor. During the late part of the eighteenth century as well as early part of the nineteenth century, the United States drastically grew geographically. Kentucky, Tennessee, and Ohio were all admitted into the union between 1791-1803. However, the rapid geographical growth was largely in part to the Louisiana Purchase of 1803. The Louisiana Purchase was a land deal between the United States and France, a deal in which the U.S. acquired 827,000 square miles of land west of the Mississippi. In 1787 slavery was barred in the Northwest Territory however, whether slavery would exist in the states acquired through the Louisiana Purchase had not yet been decided. When Missouri,Show MoreRelatedAmerican Reconstruction after the Civil War Essay1228 Words   |  5 Pagesrebuilding of America. It was also the process used to readmit all the Confederate states back into the Union. There was controversy, however, on how to go about rebuilding the nation. Abraham Lincoln proposed a lenient plan. A fter he was assassinated, Andrew Johnson proposed a very similar plan. The Radical Republicans, a group of legislators that were in favor of freedmen’s rights, were opposed to both plans under â€Å"Presidential Reconstruction†. They initiated â€Å"Congressional Reconstruction†. BecauseRead MoreAbraham Lincoln And The Fourteenth Amendment1431 Words   |  6 Pagespolitical cartoon characterizes Abraham Lincoln as having a difficulty balancing the slavery issue with the other needs of his party. One person is a slave representing freedom and holding the end of one side, the slaveholder is representing slavery holding the other side, and Abraham Lincoln is in between both slavery and freedom. This political cartoon is saying that if you vote for the democrats than you are a white man. There was slavery then if you vote for the republicans than you would be comparedRead MoreReconstruction : Johnson s Plans And His Battles With Congress1576 Words   |  7 Pages Reconstruction Johnson’s Plans and His Battles With Congress: Republican Abraham Lincoln chose Democratic Senator from Tennessee, in 1864, to be his vice presidential candidate. Abraham Lincoln was on the lookout for Southern support. He was hoping that choosing Johnson, would appeal the Southerners who never planned on leaving the union. Johnson also grew up in poverty. He hadn’t learned to write until he was around 20yrs old. He rose up to political power as a â€Å"backer† of a small farmer. InRead MoreThe War Over Sectional Conflicts2166 Words   |  9 PagesBy the year 1860, the bloodshed that would develop into the Civil War had become inevitable. After being delayed through compromise multiple times, the election of Lincoln as the 16th president proved to be the final straw in the war over sectional conflicts. Since the invention of the cotton gin in the late 18th century by Eli Whitney, The North and South began courses with two opposite trajectories, both economically and socially. Countless events from 1800 to 1860 dro ve the regions further apartRead MoreThe Era Of Reconstruction During The Civil War1275 Words   |  6 Pageswas created. The agency did strive to help with schools and education, but it lacked in some departments. The bureau just did not have the personnel or enough funds continue so it ,unfortunately, only lasted a mere four years. In the case of Plessy Vs. Ferguson African Americans were given the right of â€Å"separate but equal† but the demand was still ignored in the South. Even more, African Americans in the South had to deal with poor treatment on share cropping plantations and with black codes. FreedmenRead MoreThe Civil War And Reconstruction2195 Words   |  9 Pagesthe act. †¢ Republican Party - As the Democratic Party weakened, the republican was founded on the idea that slavery should not spread. †¢ The Scott vs. Sanford case – as stated in the Dred Scott source, in 1857 the case ruled that African American, slave or free, did not have the right to sue in court since they were not citizens. It also held that Missouri compromise was unconstitutional as it violated the 5th amendment due clause law, it deprived them of their property, slaves. The Lincoln-DouglasRead MoreReconstruction Of The American Civil War1861 Words   |  8 Pagesof the mexican’s defeat to popular sovereignty. Afterwards, Abraham Lincoln was elected as the 16th president in the election of 1860. The Battle of Fort Sumter occurs on April 12 of 1861, which lasted to April 14, 1861. This battle was the first battle of Civil War (Tyler). Also, the Union attempted to resupply the fort and the South fired on the fort, which made the war unavoidable. The Emancipation Proclamation was issued by Lincoln, in January 1, 1863, which freed all slaves in the ConfederateRead MoreThe Legacy Of Abraham Lincoln1928 Words   |  8 PagesAbraham Lincoln was seen as two extremes, either a hero fighting for the end of a satanic institution, or as a tyrant seeking to divide and destroy a necessity of life. With the United States on the brink of a civil war, Lincoln took office in the hardest time imaginable, but no better man could have been President during this difficult time, both sides drastically tried to avoid war, but it was inevitable (Bredhoff). Lincoln is considered to be the best President as accom plishments go, with repairingRead MoreReconstruction After Civil War Essay1503 Words   |  7 Pagesended on April 9, 1865. Abraham Lincoln was the president during the time. His plan for reconstruction was called a â€Å"10 percent plan† in which all southern states would take an oath of allegiance to the United States and receive a pardon upon the oath. However, Lincoln was assassinated on April 14, 1865. After his death, Andrew Johnson, vice president for Lincoln, became the president and the reconstruction plan was now divided between Johnson and the Radical Republicans, the Congress. Johnson andRead MorePolitical Parties And The Democratic Party2072 Words   |  9 Pagesnation. These political parties are known as the Republican Party, commonly known as the Grand Old Party, and the Democratic Party. Each party has a symbol of representation, in particular the elephant symbolizes the Republican Party. Thomas Nast created this symbol to portray that the Republicans are strong and dignified. The party was founded through antislavery activist and the members of the activists of the Whig Party in 1854. The Republicans believe in a more conservative society. Conservatism

Hong Kong Business Law Assignment Free Essays

Hong Kong Business Law Assignment 1 1. Zoe wants to sue the retailer to claim back property damage of $22,000. The consumer claim to sue the retailer of HK$22,000 is a minor monetary claim. We will write a custom essay sample on Hong Kong Business Law Assignment or any similar topic only for you Order Now The Smalls Claims Tribunal was set up to deal with monetary claims involving amounts not exceeding HK$50,000. It is an inferior court which provides a quick , inexpensive and informal method of adjudicating disputes relating to minor monetary claim. Legal representation is not allowed. It is most feasible for Zoe to claim back the HK$22,000 with minimal litigation costs. 2. Possess 0. 05 gram ketamine is categorized as a summary offence. Legal actions for summary offences can be heard in the Magistracy. The Magistracy was set up to exercise criminal jurisdiction over a wide range of indictable and summary offences meriting up to 2 years’ imprisonment and a fine of $100,000. Magistrate can also issue warrants, bind a person over to keep the peace and a grant bail. 3. Annie will bring an action under the tort law. Tort law concerns with claims for property damage and personal injuries directly arising out of breaches of a duty of care owed by one individual to another. Tort law provides compensation for both injury to the person and property, causing pure economic loss and for injury. The District Court has limited jurisdiction in both civil and criminal matters. It has civil jurisdiction to hear monetary claims from $ 50,001 and up to $ 1 million. The common types of civil action that the District Court deals with are claims for breach of contract and tort claims. Legal actions for tort claims can be heard in the district court. As Annie wants to claim for claim compensation of HK $85,000, the amount is within the civil jurisdiction of the District Court. Annie can apply to the District Court and a judge will determine whether or not Annie’s case will succeed. 4. Bonnie Li can apply to the Labour Tribunal for the unreasonable dismissal by Asia Construction Materials Ltd. Labour Tribunal was set up to provide a quick, inexpensive and informal method of setting disputes between employees and employers. Legal representation is not allowed. It deals with claims arising from the breach of a term of a contract of employment including employment protection. An employee may claim for remedies against an employer under situation of unreasonable dismissal. It is most feasible for Bonnie Li to recover salary in lieu of notice, relevant accrued fringe benefits owed by the employer and other associated compensation with minimal litigation costs. 5. Henry can apply to the Court of First Instance of the High Court for a legal action for judicial review of the decision of the Legislative Council. Constitutional Law are rules which effect distribution and exercise of power and relate to legislature, the executive institutions and the judiciary. Under the Basic Law, legislative council of HKSAR is deemed in law as â€Å"legislature of the Region†. Because the Court of First Instance can exercise supervisory jurisdictions. Supervisory jurisdiction is exercised over inferior courts, tribunals, administrative authorities or public bodies acting judicially through applications for judicial review procedure by the alleged aggravated party. A judge will determine whether or not Henry’s case will succeed. How to cite Hong Kong Business Law Assignment, Essay examples

Should Smoking Tobacco Be Classified As an Illegal Drug

Introduction As per the World Health Organization approximations, there exist more than one billion smokers globally. As a result of these, and the financial and political supremacy enjoyed by most tobacco manufacturing companies, in almost all global societies, tobacco is one of the legal substances that are widely used.Advertising We will write a custom essay sample on Should Smoking Tobacco Be Classified As an Illegal Drug? specifically for you for only $16.05 $11/page Learn More In America alone, as research studies show, one in five Americans is a smoker, a figure which adds up to more than 40 million smokers (Hendrick 1-2). As a result of these, smoking-related illnesses account for more than four hundred and forty six thousand deaths annually. Further, annually the government spends millions of dollars to cater for the health needs of individuals suffering from tobacco related diseases. Although this is the case, the tobacco industry is one of the most profitable industries, a fact that has made it very hard for the government to illegalize the use of tobacco products (Maugh 1). Therefore, although tobacco smoking is a practice that is legal and supported by a section of the community, there have been numerous calls to illegalize the practice, because of the different views and values that are held by most antagonists of the practice. Views and Values Held By Antagonist of Tobacco Smoking Although tobacco smoking is a legalized practice, there have been numerous calls by antagonist of this practice for the need to illegalize the practice. One of the factors cited by most antagonist of the practice is that, tobacco is one of the most harmful substances that have remained legal for a very long time. Annually, numerous deaths caused by tobacco smoking related illnesses occur in America, a fact that the government seems to ignore. As research studies show, tobacco smoking is one of the deadliest practices, which accounts for mor e than forty percent of the total number of hospital illnesses. This has made the government to spend billions of dollars to cater for the needs of these patients; something which supporters of the illegalization campaign believe can be avoided if the government illegalizes smoking. Another reason which supporters of the illegalization campaign put forward is that, as compared to illegalized substances such are marijuana, cigarettes contain nicotine one of the most addictive substances, which most individuals take without knowing its dangerous effects.Advertising Looking for essay on health medicine? Let's see if we can help you! Get your first paper with 15% OFF Learn More According to these groups, it is very unethical for cigarette manufacturing industries to advertise their products to the public while ignoring to tell them, the dangers associated with tobacco. As per most health research findings, most individuals more so children and smokers live in environments , which are not protected from the effects of tobacco smoking, because of the inadequacies of the regulations managing tobacco smoking. Therefore, as per them, there is need for communities to speak in one voice and protect future generations from the harmful effects of tobacco smoking by forcing the government to illegalize the practice (O’Dowd 1). Views and Values Held By Supports of Tobacco Smoking Contrary to the views held by most antagonist of the legality of cigarette smoking practice, most supporters of this practice believe that, every individual has the right of deciding what is best for their bodies. In addition, majority of the supporters of this practice strongly believe that, illegalizing the practice may worsen the situation, because it will lead to opening of black markets and springing up of criminal organizations. In addition, supporters of this practice hold a notion that, illegalizing tobacco will be one of the taxing ventures that a government can indulge itself in, this will mean that the government has to be ready to spend more money on its criminal justice system and police departments. In addition, these individual believe that, by illegalizing tobacco smoking the government has to ready to lose the millions of dollars, which it earns annually from the tobacco industry. Further, this will mean that it has to be ready to provide the enormous numbers of individuals who are likely to lose their jobs. This is not practical considering the current unemployment status of the country; hence, illegalizing tobacco smoking, will be show of the not caring for its citizenry, a value that is cherished by those who oppose the illegalization campaigns (Nadelmann 1).Advertising We will write a custom essay sample on Should Smoking Tobacco Be Classified As an Illegal Drug? specifically for you for only $16.05 $11/page Learn More Conclusion Considering the numerous value and views held by individuals who support toba cco smoking and those who strongly oppose the practice, it is important for the government to leave the discretion of whether to smoke or not to individuals. However, to ensure that individuals are making right decisions, it is import for tobacco industries in collaboration with the government to provide the public with enough information on the positive and negative effects of tobacco smoking. Works Cited Hendrick, Bill. Smoking rate is declining inn U.S. Web Med News. 2008. Web. Maugh, Thomas. U.S. smoking rate hasn’t changed, CDC says. Los Angels Times. 2010. Web. Nadelmann, Ethan. Keep cigarettes legal. Huffington Post. 2006. Web. O’Dowd, Adrian. Tobacco and alcohol should be classed as dangerous drugs. BMJ Online Journal. 2011. Web. This essay on Should Smoking Tobacco Be Classified As an Illegal Drug? was written and submitted by user Trevon B. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Strategic Analysis of Orange UK The WritePass Journal

Strategic Analysis of Orange UK Chapter 1. Orange Mobile Service and its Context Strategic Analysis of Orange UK Chapter 1. Orange Mobile Service and its ContextKey elements in service deliveryDesigning the serviceImplementing the service:AssumptionsService from a customer’s viewpointSkills and knowledge a customer needNature of competition in the marketTerminals and end-user devicesChapter 2. The Service Supply ChainShared ResourceSoftware architecture and cloud-based configurationChapter 3. Governance StructuresQuality of serviceResponsible for ensuring the serviceSLAs between suppliers for offering this serviceTypes of variabilityAlternative ways to define/measure quality of serviceDealt with problemsProcesses/systems for dealing with faultsChapter 4. Service Management SystemsOrder takingProvision of service to a customerBillingFault managementChapter 5. Risks involved in launching Orange UK mobile serviceRisks during Orange UK design stage prior to its launchOrange’s on-going risks and the ways to be amelioratedChapter 6. Improvements to the ServiceImprove customer serviceImp rove quality of serviceMake change to servicePredict changesChapter 7. ReferenceRelated Chapter 1. Orange Mobile Service and its Context Orange Mobile service contains calling, messaging, information service, mobile entertainment, mobile email, mobile data service, etc. Key elements in service delivery Designing the service Ensuring that:   Customer needs are clearly identified Reasonable expectations are set Services are easy access, responsive, timely and reliable Where possible, some choice is provided for users Those delivering the service have appropriate skills Implementing the service: Ensuring that:   Service delivery is consistent regardless of where or by whom it is delivered Services are simple to understand and receive Services are cost effective Assessing achievement Ensuring that:   Quality of service is regularly reviewed Users have easy right of address for poor quality services There is a programme of continuous improvement Value of the service to customers The main value of Orange mobile service to customers is to provide calling and cost.   Orange provides not only general calling services as other communication companies, but there are also many different styles of calling service for consumers to choose. HD Voice is one of revolutionary technology Orange possesses. There will be a crystal clear HD Voice when customers making phone calls. It is a better, more natural experience, less background noise, taking any strain out of listening, no matter in the street or at the station. Orange also provides conference calling service, which can support talking to up to five people at the same. Definitely, if customers have 3G handsets and in the 3G area, they can also make video calls whenever they want. There are also several types of messaging service for orange users to choose. Orange can guarantee customers sending or receiving photo messages and video messages as fast as text messages. Customers can also use photo messaging to send pictures to their social networking pages. As above, orange provides UK customers a convenient and high quality mobile service. And customers can choose either â€Å"pay monthly† or â€Å"pay as you go† to obtain all the mobile service. No matter using 3G functional benefits or international communications, the price always accounts for a lower level when comparing with the other communication companies in this profession. Therefore, Orange provides a high value mobile service to customers in UK. Assumptions A reasonable assumption for Orange to segment customers is quite important. Customers with different ages, occupations and family status will have different needs and usage of the service. For young people, messaging and mobile data services are their main purpose. For businessman, their main uses are calling services. For overseas students, international calls will be an important part to contact with their family. Some people are mad about music. Some people are sports fans. Some people don’t use mobile phone so much. Orange classifies customers by their different status and demands. With these segmentations, Orange offers different bundling service packages to meet various requirements. Orange also names the different packages with the animals which are very interesting and attractive. Monkey: The customers are mad about music. They can get free tunes and texts on Monkey, plus news, competitions which Orange think customer will like, and offers straight to their phone. Dolphin: The customers love to socialize. They can text, poke or tweet as many times as they like with Dolphin. With their top-up, they can get free text and internet on their phone. Canary: The customers love to chat. They can talk to friends and family for hours on Canary with free evening and weekend calls to any mobile. They can alternatively share great moments with free texts or free photo messaging every evening and weekend. Racoon: The customer in a no nonsense talker. Racoon is a simple, low cost plan thats great for talking and texting. Customer can get lowest call rate of just 12p per minute and send a text for only 12p too. Camel: The customer often calls abroad. They can stay connected with friends and family in more than 50 countries with free minutes on Camel. Plus, even when they run out of their free minutes, they will still get great rates starting from as low as 5p. As above, the five packages will be suitable for most of the customers. Orange also has a lot of other bundling services which satisfied all their customers. Service from a customer’s viewpoint From a customer’s viewpoint, Orange not only offers great services on calling and messaging, but also stands in consumers angle to furnish many humanized services. The most popular one may be the Magic Number. Magic Number is based on an old-fashioned chat but is a new way to â€Å"help you stay in touch with those who matter to you most.† There is another intimate design in all of callings which received a widespread praise Network Performance Promise. Orange is the only network to give customers up to a minute of talk time back, in the unlikely event that youre cut off during a call. It means if the calling between A and B is cut by some reason, and A calls B again within five minutes, Orange will credit 1 minute to A’s account to cover A’s loss just now. Call Barring is also a useful service to users. Customers could block either incoming or outgoing calls whenever they like, and Orange won’t charge for this. Orange Chat and Orange Messenger enable the consumers to enjoy immediate chatting fun as well as BlackBerry mobile service. In the Insurance and protection aspect, Orange Care has exempted customers’ worrying about lost, stolen, damaged or develops a fault on their phones. Orange also provides a useful service named Payforit, which is the trusted payment service developed by Orange and the other networks, and operated and provided by approved payment service providers known as Accredited Payment Intermediaries. Payforit is the easy way to buy goods and services using customer’s mobile phone and charge the amount directly to bill or pre-pay credit. Other services that make consumers to relish are Orange Wednesday, Reserve Tank and Tiny Top Up, ect. Orange customers could buy 2 for 1 cinema tickets and 2 for 1 pizza on Wednesdays. And if someone runs out of his/her credit on the phone and does not have means to top up, he/she could text and call Orange customer service to apply for extra 2.50 pounds to continue the important business. Therefore, in the customer’s viewpoint, Orange provide a series of humanized services to convenience and perfect the whole mobile experience in customer’s daily using. Skills and knowledge a customer need To gain maximum value from the service, customer needs to be familiar with Orange services, know exactly what the service include and choose a most suitable service which is Consistent with their usage. As mentioned, Orange has many kinds of service package for different types of customers. Customers can go to the Orange shop and talk to the salespeople about the service they want. A personalized service will be more emotional and acceptable to customer. Customer can also call to the customer service or visit Orange website to find any latest new service and changes. Subscribing to Orange E-mail tips about their news will be an efficient way. Nature of competition in the market Currently market competition in the communications industry is already very fierce. The core of competition is no longer a contest of mobile communication technology or price, the customer service is the aspect both mobile service companies and consumers most focused on. Nowadays, 3G technology is widespread, and 4G technology is under developing, so there is nearly no technical differences between major communications companies such as O2, Vodafone, Orange, T-Mobile and 3. However, the relatively fixed market structure makes these companies have no much choice space and leeway in the pricing because the cost is little different. Hence, the customer service of a company becomes the most valued quality in consumer’s view. The number of retail stores and the attitude and steps of telephone customer service determine the quality of service of this company. Mobile service companies should divert the competitive focus to the bottom level, which means making more investment in the e xpansion of retail stores, enhanced the function and convenience of telephone services, employee training and so on. By improving these services motioned above to enhance competitiveness. And at the same time, improve customer satisfaction, thereby improve Customer Loyalty. Terminals and end-user devices Handsets are terminals and end-user devices for Orange mobile service. In Orange shops, the display of different kinds of mobile phones and to have a tryout free of charge gives customers an intuitive image about the services. Queries, orders and complaints handling can also be dealing with in Orange shops. It makes customer understanding the service better Chapter 2. The Service Supply Chain As a mature telecommunication company, Orange UK has a complete supply chain in delivering service, which is in order to provide better and more comprehensive mobile services to customers. Therein, Orange cooperates with Cisco and HUAWEI to set up infrastructures, and shares 2G Network with T-mobile to expand the signal coverage, and also cooperates with some handset manufacture, banks, post office, cinema and other companies to Improve and expand the business scope. Orange constructs and operates Retail stores, Telephone customer service and website to provide customers more various and more convenient service. Structure of Orange UK mobile service supply chain As the supply chain show above, Orange cooperates with infrastructure suppliers, such as Cisco and HUAWEI, to construct base stations and lay basic cables. Orange bought large switches and some other core devices from these companies and signed the agreement on the daily operations of the maintenance. In addition, this part cooperation in the supply chain is one of the most basic and important parts which could not be elided in further alternative structures. On October 2010, the merger of Orange and T-Mobile is formal implemented. 30 million customers’ phone will phones would automatically switch to whichever of the two networks has the strongest signal mid-call. And the underlying system is similar to that used when a phone roams on a different network abroad. The first practical benefit from this cooperation is the advantage of network coverage. Though the cooperation at this stage is limited to 2G network, it has been praised by experts and consumers. In addition, this part is one of the alternative structures in the Orange mobile service supply chain. Orange has a long cooperation with many handset manufacturers to provide Orange customers a variety of mobile phones to be paid monthly or â€Å"pay as you go†. There are Blackberry, HTC, Nokia, Motorola, LG, Sony Ericsson and some other brand mobile phones for customers to choose. Customer could get the phone he/she liked for free and enjoy bundling package calling discount if sign a contract to pay monthly. Customer could also choose â€Å"pay as you go† to get phones in a lower price than the market price. The most popular pay monthly plan is iPhone, with which customer can enjoy iPhone applications, music and games by installment payment, greatest experience with low price. As for the SIM only plans, in addition to the variety of different specified packages designed for different groups (introduced in Chapter 1), Orange also provides Orange Business for small and medium companies or groups. On the basis of the general package plans, Orange Business adds free calls and texts between sharers within the group, which is convenience and cheap for business. In addition, various plans are the main service and steady income of Orange, so it could not be elided in further alternative structures. Orange also has other cooperation projects with some companies in other area to get win-win and offer users more services. For example, on Wednesdays, customers can enjoy 2 for 1 in cinemas and Pizza Express; customers can pay by their SIM card account by Payforit; Orange also cooperates with BT Landline to provide home broadband service, ect. In addition, these extra services are alternative structures in the Orange mobile service supply chain. As discussed in the Chapter 1, another important competition factor in the communications industry is customer service. Orange constructs and operates over 300 retail stores in UK and 24 hours telephone customer service system. Retail stores are around the streets in major cities with complete sales system, plenty of mobile phones and other goods and well-trained employees, which can reach customer’s requirement. Services in retail stores are mainly focus on sales, and follow-up services almost rely on the telephone customer service system. Complete automated voice service system can help users solve problems themselves 24 hours. Plenitudinous and well-trained employees ensure the manual telephone service can satisfy customers quickly and accurately. In addition, customer service is too important for a telecommunication company to be elided in the supply chain. Orange also constructs and operates the Orange website to rich the content and ways to service. Customers not only can find all information about Orange, but also can discover many useful functions on Orange website. On the homepage, there are lasted news all over the world, sport matches report, weather information and so on. The mobile entertainment page provide music download and various handset games which come from the cooperation between Orange and some music companies, pc game companies. There is also available for topping up online or ordering new SIM cards through the website. The last but not least, customers can manage their account online including check electronic bills. In addition, Orange website service could be seen as an alternative structure in the supply chain. Shared Resource There are still another two parts of important cooperation in delivering the mobile service, whose controller are banks and post office. Orange sign a contract with a customer must be through a bank to charge the customer monthly. And if someone uses the online top up service it is still related to the cooperation between banks and Orange. But in the telecommunication market, other companies use the same way to charge users, so banks service on mobile phone is shared by financial markets, savings business, lending business, other mobile service companies (such as O2, Vodafone, T-Mobile and 3) and so on. Orange will send paper bill every month to each contract customer by post. And if someone orders a new SIM card online or lost the handset under the insurance, orange also will deliver the package by post. As for the case of sharing resources, post office is roughly same as the Banks, which is share by postal services and also other mobile service companies. It is clearly to find out that banks and post offices are in operation or under the control of national macroeconomic regulation by the government, both banks and post office have strong business management and processing capabilities, and also the Orange only takes a little bit of these sharing resources, so there won’t be any influence on the Orange mobile service by sharing resources on bank and post office business. Software architecture and cloud-based configuration Figure1 [1] Cloud-based configuration would be appropriate as Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.[2] Cloud computing provides computation, software, data access, and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. Parallels to this concept can be drawn with the electricity grid, where end-users consume power without needing to understand the component devices or infrastructure required to provide the service.[3] Cloud computing describes a new supplement, consumption, and delivery model for IT services based on Internet protocols, and it typically involves provisioning of dynamically scalable and often virtualized resources[4][5] Cloud-based Configuration has many advantages. First, cloud-based configuration provides the most reliable and secure data storage center, users do not have to worry about data loss, virus attack and other problems. econdly, the cloud-based configuration requires quite low on the client devices and is most convenient to use. n addition, it is easy to share data and applications between different devices. Finally, cloud-based configuration can reduce operating costs and maximize the commercial interests. As above, Cloud-based configuration would be an appropriate architecture of this service. Chapter 3. Governance Structures Quality of service Quality of service in the field of telephony is formed by 6 primary components: Support, Operability, Accessibility, Retainability, Integrity and Security.[6]  Ã‚  Ã‚   Bit rate, bit error rate, jitter, delay and packet dropping probability should meet the required standard. Voice call quality directly reflects the quality of service. Stable signal should be guaranteed to customers. A communications network forms the backbone of any successful organization. These networks transport a multitude of applications and data, including high-quality video and delay-sensitive data such as real-time voice. The bandwidth-intensive applications stretch network capabilities and resources, but also complement, add value, and enhance every business process. Networks must provide secure, predictable, measurable, and sometimes guaranteed services. Achieving the required Quality of Service (QoS) by managing the delay, delay variation (jitter), bandwidth, and packet loss parameters on a network becomes the secret to a successful end-to-end business solution. Thus, QoS is the set of techniques to manage network resources. [7] Responsible for ensuring the service The QoS is ensured by the Infrastructure. More base stations can provide a better network. Now Orange shared their 2G network with T-mobile. It means Orange customer can use T-mobile network and better to be connected. Central switch(Cisco, HUAWEI) with fast speed and powerful processing capability can also improve the QoS by reducing the packet dropping probability. Orange customer service accesses their network quality by being contacted to the customers directly and getting the feedback. Then Orange RD department solve the problems which are collected by customer service, upgrade the network system and develop new ways to access to the network better. Therefore the quality of service are ensured to meet the standards. SLAs between suppliers for offering this service A Service-Based SLA is needed for offering this service. Service-Based SLA is an agreement for customer to use the service which is delivered by suppliers. It is consist of a definition of services, the levels of availability, warranties, problem management, billing, performance measurement, disaster recovery, customer duties and termination of agreement.[8] Penalties may be agreed upon in the case of non-compliance of the SLA. It is important to note that the agreement relates to the services the customer receives, and not how the service provider delivers that service. Types of variability The basic type of variability is contractual agreement to be changed or terminated. The contract which has been signed between customer and provider would be terminated in certain circumstances. For example, the poor performance of the network and customer service will dissatisfy customers. In this case, Customer has the right to terminated the contract and change to another supplier. Once customer find their usage is always outside of contact allowance, or customer’s status has been changed and need a more suitable bundling package service, they will also want to terminate the current contract and change to a more adaptive contract. To manage the above variability, Orange needs to make a precision performance measurement and keeps improving their network. A patient and efficient customer service will give customer a good impression and increase the customer loyalty. New contract and bundling package service which is advance in time can attract both current customers and potential users. Alternative ways to define/measure quality of service In a telephony system, quality of service can be divided into two parts, â€Å"human† and â€Å"technical†. Human factors include: stability of service, availability of service, delays, user information. Technical factors include: reliability, scalability, effectiveness, maintainability, Grade of Service, etc.[9] QoS is not only referring to the ability to reserve resources, but also referring to the level of quality of service, for example, guaranteed service quality. An alternative definition of quality of service is requirements on a metric that reflects or predicts the subjectively experienced quality. In this context, QoS is the acceptable cumulative effect on subscriber satisfaction of all imperfections affecting the service.[10] Dealt with problems In this case, customer service becomes a great section to do deal with problems. The attitude of the customer service will be a decisive factor. A patient and friendly customer service will be helpful in contacting with customers. Most of customers get confused in automation services during the endless pressing the number keys to find the solution of their problems or to access to the manual service. Establishing an easy way to access to the manual service and reducing the fare rate will be considerate. Submitting the problem via official website or by email is also convenient for customer. Processes/systems for dealing with faults A quick reaction system should be established based on an internal platform. Once a fault has been informed to the customer service, it should be immediately classified to the defined types and passed to the maintenance department. Then the maintenance department can solve the faults according to the priority which is determined by the types of problems. Once the faults has been solved, the details of the faults and the methods used should be recorded in data-base. If the same fault occurs next time, it takes no time to find a solution, instead, just need to check the faults data-base and find the prior method to deal with it. As above, this system provides a quite efficient way to dealing with faults. Chapter 4. Service Management Systems The service management system can be split into four sections, order taking, provision of service to customer, billing, fault management. Order taking Orange customers can order their there service directly from the retail store or over the website. A mature order taking system should have the ability  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   to respond to customers’ requests quickly. The order taking system can show the storage of each retail store. It is a real-time monitor. In some case, once a retail store is out of stock, the nearby store can support it immediately. The system can also make a prediction based on the past sales status and then provide a reasonable sales strategy. Order taking trough Orange website needs to deliver the service in a limit time which is also controlled by the system. The system has an efficient mail order service and attracts and keeps customers. It can also increase accuracy of order details, miss no more sales orders and enhance security. The ultimate aim of the system is to ensure services are accessible to customers. Provision of service to a customer A system is established to support and manage the service provision. Orange customer can contact the call centre, and then call centre will record the request and distribute it to the related department. For store management and work-force management, they offer technician support. For network management, it provides the maintenance and test service and network capacity assignment. The aim of the system is to ensure service in a high quality. Billing Orange provides both paper and electronic bills. It clearly shows the usage of the service and helps customer manager their uses. Billing systems is used to collect information about telephone calls and other services that are going to be billed to the subscriber. It can be divided into two parts, call detail record system and call accounting system.[11] Call detail record system is the computer record produced by a telephone exchange containing details of a phone call that passed through it. It can be used for supporting the operations by providing information on faulty calls, and measures of the amount of traffic taken along particular routes.[12] Call accounting system captures, records, and costs telephone usage events. Call accounting systems can detect outbound and inbound calls, call ring outs, call routings, abandoned calls, and other activities.[13] Orange provides both paper and electronic bills. It clearly shows the usage of the service and helps customer manager their uses. Fault management Fault management system can detect, isolate, and correct malfunctions in Orange network. It can examine and maintain errors. Once a fault appears, the system will send a notification to the network operator. Then it will carry out a series of automatic test to correct the faults. A mature system can automatically correct potential problem-causing conditions and resolve actual malfunctions. Details about the system see above 3.7. Orange has cooperation with other companies which interact with the service management system. For fault management system, if the core switch is broken, it needs experts from the manufacturer to deal with it. A contract about a series of after-sales service is needed. Chapter 5. Risks involved in launching Orange UK mobile service In the past three decades, mobile communication industry has completed development, progress and popularization. The advances in technology, the increase in consumer demand and the exacerbated competition among communications companies made it difficult to estimate the risk about this industry. Not only because it has high requirements for technology updates, but also due to the large customer group leads to the required standards of service quality is inconsistent. Risks during Orange UK design stage prior to its launch Orange UK was founded in 1994. [15] Before that, there were lots of difficulties and risks during the service definition and design stage prior to Orange’s launch. At that time, communications market was underdeveloped, and the market was mainly occupied by landline telephones. The citizen preferred to use public telephones than bought expensive mobile phones themselves. As a beginner, the first risk of Orange was the huge investment on developing Infrastructure, constructing retail stores and telephone customer service, cooperation with other companies to provide service and advertisement. The payback period and the profit were both unsure. Second, the popularization rate of mobile phone was decided by the price of handsets and monthly fee to use, which were big challenges to citizen. Third, O2 UK had been founded for 10 years and already had a complete service system and a fixed customer group; [16] One2One (which is T-Mobile UK now) was launched in September 1993 and had al ready started normal operation; [17] Vodafone is the originator of mobile communication, as early as 1980, began its operation. [18] Hence, as a new company, Orange must faced to the competition and found ways to occupy a certain market share. Finally, there perhaps were unspecified risks in the development. Orange’s on-going risks and the ways to be ameliorated Although orange is now under well functioning and has a complete customer service system, there still are two main risks existing. First, the stability of cooperation with the companies in the service supply chain decides whether the whole mobile service could be continued. Second, more and more fierce competition in the communication market nowadays affects Orange’s profits directly. There are several methods to avoid and reduce these risks. First, accelerate the pace of new technology research. Second, expand the cooperation with T-Mobile from sharing 2G network to 3G network or even other technologies. Third, Increase the quality of mobile service to improve customer satisfaction which is order to improve customer loyalty. Finally, make contingency plans to reduce other potential consequences. Chapter 6. Improvements to the Service Improve customer service Contact with customers on a regular frequency. Collect the feedback from customers and see if they are satisfied with the service. Solve the customers complaints quickly and successfully. Offer as many contact methods as possible and make it easy for customer to contact to Orange. Give customers more than they expect. E-mail them online greeting cards on holidays or birthdays. Always be polite to your customers. Build strong relationships with your customers. Improve quality of service Update the equipment and system to obtain fast speed and high stability. Use new technology to have a high quality service Deal with the fault within a limit time. Make change to service Orange should develop new service to customers which is more suitable for different kinds of customers. Some new bundling package can be set to meet customer’s needs. More cooperation with other companies or organizations Orange can cooperate with other companies to extend their service. An existing example is the cooperation with MSN, Orange customer can use their account to send instant message on their phone with MSN. In this case, Orange can attract more users and keep their existing customers. Predict changes The changes in technology will cause the need for enhancements. Changes from 3G to 4G network is the future of Orange. This new technology will provide customers better service which has more functions and applications. Orange now has an industrial project, â€Å"conquests 2015†, which is involved in four parts, employee pride, networks, customers, international development The aim is to: Offer its employees a beneficial working environment. Increase coverage and bandwidth for both fixed and mobile networks, in both mature and emerging countries. Offer a superior customer experience compared to other operators. Sales are expected to double over the next five years in emerging markets.[14] Finally, Orange plans to grow from close to 200 million customers at present to 300 million by 2015 across its entire footprint. Chapter 7. Reference [1]hill2dot0.com/wiki/index.php?title=Image:G2407_GSM-Architecture.jpg [2]NIST.gov–Computer Security Division–Computer Security Resource Center. Csrc.nist.gov. http://csrc.nist.gov/groups/SNS/cloud-computing/cloud-def-v15.doc.Retrieved 2010-08-2 [3] wikipedia.org/ [4]Gartner Says Cloud Computing Will Be As Influential As E-business. Gartner.com. gartner.com/it/page.jsp?id=707508 Retrieved 2010-08-22. [5] Gruman, Galen (2008-04-07). What cloud computing really means. InfoWorld. infoworld.com/d/cloud-computing/what-cloud-computing-really-means-031 Retrieved 2009-06-02 [6]Defined in 1994 in the ITU-T Recommendation E.800 [7]cisco.com/en/US/products/ps6558/products_ios_technology_home.html [8]An outline of the core elements of an SLA. The Service Level Agreement. sla-zone.co.uk/ [9]Peuhkuri M., IP Quality of Service, Helsinki University of Technology, Laboratory of Telecommunications Technology, 1999. [10]http://en.wikipedia.org/wiki/Quality_of_service [11]http://en.wikipedia.org/wiki/Billing [12]http://en.wikipedia.org/wiki/Call_detail_record [13]http://en.wikipedia.org/wiki/Call_accounting [14]orange.com/en_EN/press/press_releases/cp100705en.jsp [15]http://en.wikipedia.org/wiki/Orange_uk [16]http://en.wikipedia.org/wiki/O2_uk [17]http://en.wikipedia.org/wiki/T-mobile_uk [18]http://en.wikipedia.org/wiki/Vodafone

Philosophical Quotes on Lying

Philosophical Quotes on Lying Lying is a complex activity, one that we often blame, despite the fact that several times it may be the best ethical option left to us. While lying can be been seen as a threat to civil society, there seem to be several instances in which lying seems the most intuitively moral option. Besides, if a sufficiently broad definition of lying is adopted, it seems utterly impossible to escape lies, either because of instances of self-deception or because of the social construction of our persona. In the sequel, I compiled some favorite quotes on lying: if you have any additional ones to suggest, please do get in touch! Baltasar Gracin: Don’t lie, but don’t tell the whole truth. Cesare Pavese: The art of living is the art of knowing how to believe lies. The fearful thing about it is that not knowing what truth may be, we can still recognize lies. William Shakespeare, from The Merchant of Venice: The world is still deceivd with ornament,In law, what plea so tainted and corrupt,But, being seasond with a gracious voice,Obscures the show of evil? In religion,What damned error, but some sober browWill bless it and approve it with a text,Hiding the grossness with fair ornament? Criss Jami: Just because something isnt a lie does not mean that it isnt deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction... Gregg Olsen, from Envy: If only these walls could talk†¦the world would know just how hard it is to tell the truth in a story in which everyone’s a liar. Dianne Sylvan, from Queen of Shadows: She was famous, and she was insane. Her voice soared out over the audience, holding them spellbound and enraptured, delivering their hopes and fears tangled in chords and rhythm. They called her an angel, her voice a gift. She was famous, and she was a liar.Plato: We can easily forgive a child who is afraid of the dark; the real tragedy of life is when men are afraid of the light. Ralph Moody: There are only two kinds of men in this world: Honest men and dishonest men. ...Any man who says the world owes him a living is dishonest. The same God that made you and me made this earth. And He planned it so that it would yield every single thing that the people on it need. But He was careful to plan it so that it would only yield up its wealth in exchange for the labor of man. Any man who tries to share in that wealth without contributing the work of his brain or his hands is dishonest. Sigmund Freud, from The Future of an Illusion: Where questions of religion are concerned, people are guilty of every possible sort of dishonesty and intellectual misdemeanor. Clarence Darrow, from The Story of My Life: Some false representations contravene the law; some do not. The law does not pretend to punish everything that is dishonest. That would seriously interfere with business, and, besides, could not be done. The line between honesty and dishonesty is a narrow, shifting one and usually lets those get by that are the most subtle and already have more than they can use. Further Online Sources The entry on the Definition of Lying and Deception at the Stanford Encyclopedia of Philosophy.The entry on the Liar Paradox at the Stanford Encyclopedia of Philosophy.The entry on the Liar Paradox at the Internet Encyclopedia of Philosophy.The entry on the Definition of Lying and Deception at the Stanford Encyclopedia of Philosophy.A New York Times op-ed by Graham Priest on the paradox.

The Talk Show in Relation to the Free and Democratic Debate Dissertation

The Talk Show in Relation to the Free and Democratic Debate - Dissertation Example Mirzoeff (2002) posits that the evolution of the talk show is a prime example of re-narrativizing everyday experiences through a participatory format spearheaded by Phil Donahue, paving the way for Oprah, Sally Jesse Raphael, and Jerry Springer. Additionally, Mirzoeff highlights the point that the key factor to the popularity in the talk show programs is the use of guests that â€Å"tend to be both ordinary in their resemblance to other middle-class Americans and exceptional in that their function is to narrate some form of transgressive or unconventional behavior† (p..453). However, on the other side of the spectrum, the popularity of the talk show format has fuelled polarised academic debate as to whether television talk shows are a valid new public sphere on a par with pre-existing political institutions as a form of public debate, particularly for marginalized social groups (Mirzoeff, 2002, p.453). Alternatively, critics of the televisual format argue that the confessional aspect of the talk show undermines the validity of the talk show as a genuine public sphere for debate and propose that the talk show is essentially a manipulated format of television, creating the illusion of participation with the overall purpose to entertain and thereby controlled by the programming objectives. For example, in the US the term â€Å"talk show† includes chat shows that feature groups of guests as well as the confessional Jerry Springer format. With regard to the latter participation format, this will involve guest participation and the host will typically undertake the role of mediator, which is an important distinction to make in considering how the talk show operates as a media experience (Tolson, 2001, p.7). To this end, Tolson asserts that â€Å"if the talk show is the most controversial TV genre then much academic commentary seems impelled to line up either for or against the terms of the controversy (2001, p.7).

Facebook - The Question of Privacy Essay Example | Topics and Well Written Essays - 1000 words

Facebook - The Question of Privacy - Essay Example Users of the Facebook website vary from individuals who post profiles with photographs and videos freely to the other end of the spectrum, those who post, but secure their profiles out of fear that their personal information is at risk (Sutherland). A contradiction exists in regards to perspectives on privacy. People want to feel safe on the Internet, going to great lengths to minimize their â€Å"cyber footprint† (Changing Ways), from removing their contact information from directories to complaining about â€Å"their houses being visible on Google Earth† (Grayling). Yet, millions of other people cannot spend a single day without Internet-access, informing the world of their every action via Twitter and updating their Facebook status with their every thought, a plethora of photographs and personal details. Perhaps the attraction is in the projection of an ideal or image rather than conveying truth (Grayling). That said, Grayling implies websites like Facebook, YouTube, Twitter, chat rooms, and other blog sites, may not be extinguishing users’ privacy as much as people think.... For example, users are now prompted to accept the Facebook terms and conditions when opening an application for the first time, granting the application developer access to personal contact information from the user’s personal profile. This change is geared toward one of Facebook’s largest company initiatives for 2011—e-commerce (Townsend). Although users are prompted to accept or decline the granting of access to personal information when the permission box pops up, it is unlikely that users will read the new terms. Townsend suggests most Internet users have been trained to bypass the fine print and get to the bottom line, clicking anything necessary to get them to what they were initially trying to do. Facebook cannot be blamed for users failing to read the fine print, can they? Based on Townsend’s research on the subject of privacy and recent changes made by the company, it seems Facebook is focusing on profiting from the personal information of its use rs. The value of contact information and personal details that are provided on the website so freely serves as one of the company’s â€Å"greatest potential revenue streams for the future† (Townsend). While Facebook is protecting itself by adding new terms to the permission box that pops up when users access developer applications, it may not only be Facebook benefiting from the personal details being transmitted. Townsend describes rogue applications that are intended to farm user information by pretending to be something they are not. Facebook claims to carefully monitor scams (â€Å"Facebook†) such as faux applications that gain access to users information in this manner, but it could take several days before the application is caught and eliminated; meaning countless users at the hands